Call logIllustration
Maxwell T.02:14
Riya S.05:41
UnknownMissed
Donna M.01:08
Call log on the customer
Each call is logged with the contact, owner and outcome.
TrueValue PBX
Organise business calling and call routing.
PBX
Provide TrueValue business telephony and call-routing operations.
Smart Assistant
Who called about pricing?
AI5 calls logged and linked to contacts.
Automations
Route by team
Log every call
Telephony · Queues & Routes
Sales Ring Group4 Agents Ready
Support Queue (0 waiting)18s Avg Answer
Call Recording & AI NotesActive HD Voice
Active Team
JMTR+6
6 agents online
Works with
Start with your requirements
Bring the work.
Bring the questions.
Review what your team needs from TrueValue PBX.
Inbound and outbound business calls, with automatic call queues, ring groups, and one-click dialling from the browser.
Helpful to bring along: your current phone numbers, typical call volume, and desired ring groups or call routes. Nothing else is required.
In this Product
What the work covers.
Provide TrueValue business telephony and call-routing operations.
See what PBX includesEmailSMSWhatsApp
Logged in CRM
Cloud Softphone
Call from a softphone in your browser, using local and toll-free numbers.
Browser phone
4,820matching contacts
LeadOpened 30dSydney
IVR & Queues
Automatic call routing, business hours, ring groups, and voicemail.
Routing rules
Form submittedWait 1 daySend WhatsAppTask for sales
CRM Call Sync
Caller details on screen as the phone rings, timestamped recordings, and every call logged to the client timeline.
Live CRM sync
Delivered 97%Replied 22%
Call Reporting
Hold times, peak call volumes, missed calls, and agent quality.
Quality reports
Features & Capabilities
Business calling in the cloud for your whole team.
Route calls, answer them in the browser, and record conversations from one phone system.
Call volumeIllustration
Today128
Answered112
Missed16
Call volume by hour
See when calls peak and staff the line to match.
1Incoming call
2Route by rule
3Answered by owner
4Logged to CRM
Calls reach the right person
Incoming calls are routed by rule, answered and logged to CRM.
Missed callsIllustration
New
+61 4xx xxxOwner: R. S.
UnknownDue Fri
Called back
Riya S.Due Fri
Resolved
Maxwell T.Linked
Missed calls become follow-ups
See missed calls and who has picked them up.
CRMAppointmentsTaskMarketing
One line, connected to everything
Calls link to CRM, Appointments and Task.
From ring to resolution
How PBX Works
From intelligent caller routing to live softphone answering and automatic call logging.
01
Receive Call
Capture incoming calls from virtual business numbers and interactive voice menus.
Main IVRDirect DDIToll-free 1800Website click
91
+91 98200 45678Matched: TechNova Solutions
RINGINGCall · InboundNumbers · IVR
02
Route to Team
Distribute calls by team schedule, agent skills, and customer CRM account ownership.
SG
Enterprise Sales QueuePriority ring group
RuleSkill-based routing
Assigned AgentMaya Sen
Wait Time00:04 seconds
Routing · SalesQueues · Routing
03
Connect & Record
Answer in browser softphone with HD voice audio and real-time call recording.
Call active with Maya Sen04:12 HD audio
Call recording & AI summarySoftphone
Active callSoftphone · Recording
04
Log to CRM
Attach call duration, audio playback, and notes directly to the contact timeline.
RingingAnsweredRecordingLogged
TechNova Solutions04:12 mins
Linked to dealCall · LoggedCall logs · CRM
Calls, recordings, and voicemail transcriptions link instantly to caller contact records.
Targeted Audiences
Who It's For
The teams that can use PBX in their day-to-day work.
Targeted Users
Customer Support & Helpdesk
Resolve incoming queries faster with interactive IVR menus, queue distribution, and immediate CRM contact history on pickup.
Inside Sales & Outbound Teams
Place click-to-dial calls directly from your browser softphone, log discussions automatically, and record calls to deal records.
Reception & Front Desk
Transfer calls seamlessly across departments, manage business hours, and handle ring groups without needing desk hardware.
Contact Center Supervisors
Monitor real-time call volumes, peak traffic hours, hold times, and agent availability through comprehensive telephony analytics.
PROBLEM & SOLUTION
Professional Business Calling,Without Expensive Hardware
Traditional phone systems lock companies into clunky desk hardware, dropped transfers, and zero call context. TrueValue PBX delivers modern cloud calling, intelligent IVR attendants, and automatic CRM call logging from any web browser.
The Challenge
Desk phones and rigid PBX hardware tie staff to physical offices and carry hefty telecom bills
The Solution
A modern browser softphone lets your team make and receive crystal-clear HD calls from any laptop or mobile
The Challenge
Callers get stuck in confusing menus or ring endlessly with nobody answering the line
The Solution
Visual IVR receptionist trees route callers to the right department, queue, or on-call agent instantly
The Challenge
Reps take calls blindly with zero context about who is on the line or their past purchase history
The Solution
Screen-pop caller ID matches phone numbers to CRM records, displaying past deals and notes before answering
The Challenge
Call recordings and notes are lost in carrier portals instead of being documented on client files
The Solution
Every call, recording, and AI transcript attaches automatically to the contact timeline for future review
The Challenge
Supervisors have no easy way to coach junior reps during live customer conversations
The Solution
Listen, whisper, and barge-in features empower team leads to coach agents live without caller awareness
The Challenge
Missed calls after hours go unnoticed, resulting in lost sales leads
The Solution
Voicemail-to-email transcription and automated missed-call SMS notifications ensure swift customer follow-up
Explore
See how PBX fits your work.
- 01
Explore TrueValue PBX
See how PBX helps route and manage business calls.
- 02
Choose what you’d like to discuss
Select the topics you want to review on this Product.
TRUEVALUE
Connect your PBX operations
Route business calls to the right person and keep every call tied to the customer record.
Key capabilities included:
- In-browser cloud softphone without desk hardware
- Interactive IVR menus, ring groups & business hours
- Real-time CRM contact lookup before answering
- Call recording, timestamped logs & queue analytics
New to TrueValue?
Run connected business operations on one Platform, with Products designed to work together.
Before you begin
Your questions,
answered.
Can my team make and take calls without physical desk phones?
Yes, make and answer HD voice calls directly from our WebRTC browser softphone on laptops, desktops, or mobile devices without desk hardware.
How are inbound calls routed between departments and agents?
Configure interactive multi-level IVR menus, ring groups, business hours, and fallback rules when agents are unavailable.
Does caller ID automatically display customer records from TrueValue CRM?
Yes, when a known contact calls, their full CRM record, recent deals, and previous notes appear on screen before you answer.
How does call recording, cloud storage, and transcription work?
Recordings are saved to secure cloud storage, transcribed with AI, and linked directly to the caller timeline in TrueValue CRM.
Can we provision local or toll-free virtual numbers and extensions?
Yes, set up local and toll-free business phone numbers with dedicated internal extensions for each team member.
Take the next step
Continue with PBX.
Compare this Product with the rest of the catalogue, or open pricing when you are ready.